Professionalism => High Quality Care

High Quality Care

Omega's Efforts to Keep the Quality High

Usually dry cleaners have 4 steps to do dry cleaning, but Omega Cleaners has one more step that is very critical. That step's name is "Inspection". That's the most important step in Omega Cleaner's processes. The inspection step is processed between each of main steps. That means Omega Cleaners has 8 steps instead of 4, as other dry cleaners have. Without inspection, Omega never goes to the next process. If Omega Cleaners finds any faults in any items, it will return to the previous step and do that step again. Once they have passed the inspection step, they can be moved to the next process. All main steps are conducted by specialists, and the inspection steps are conducted by Mr. Lee, who is the owner of Omega Cleaners.

  • Step 1 - Separating:

    Omega separates clothes by color, type of fabric, thickness and care label. Each of separated clothes is processed by each of care label information very carefully. Fabrics will be damaged if they are not separated properly since they cannot be treated by each care information.

  • Step 2 - Spotting:

    In spotting, proper education and experiences are the most important keywords to be succeeded. Omega Cleaner's spotting expert Kevin takes the proper educations, and he has 27 years of experience in doing stain removal. He is very knowledgeable and experienced in doing spotting. He knows almost all types of fabrics and stains and knows how to handle them.

  • Step 3 - Cleaning:

    All items that have passed from inspection after finish spotting will be cleaned. Items are cleaned for each separated items based on care information. Different temperatures are used for each separated items.

    Omega Cleaners takes precautions in order to take care of delicate buttons, trims, embroidery, and ornaments so that they are not damaged.

    • Take buttons off before cleaning and attach them again after ironing.
    • Wrap buttons in aluminum foil, clean and iron the material, and then unwrap the buttons.
    • For trims, embroidery, and ornaments, use a special net bag so that they are kept safe.

  • Step 4 - Ironing:

    Use different temperatures for ironing different fabrics. Omega irons by machine and by hand. Omega does not push employees to speed up because speed can produce lower quality. Omega thinks about quality instead of speed.

Tailoring and Alteration Inspection

  • Inspect fabrics to make sure patterns line up at the seams, especially at the shoulders, collar, and sewn-on (patch) pockets.
  • Hold fabric up to the light and make sure the weave is tight, even and uniform, with no loose or undone threads. If the fabric has beads or sequins, make sure they're securely attached.
  • Check the grain of the fabric. The vertical grain should run straight up and down the garment, and the horizontal grain should run at a 90-degree angle to this line.
  • Crumple heavier fabric, such as wool, to see if it bounces back, either immediately or in several minutes, indicating resistance to wrinkling.
  • Verify that all stitches are secure and straight. You should see about 8 to 12 stitches per inch.
  • Examine hems, which should be nearly invisible. Hemmed bottoms should hang straight and not curl or pucker.
  • Compare fabric lengths: Fold pants, shirts, skirts and other garments in half lengthwise to ensure that the right and left sides are symmetrical. Check that the right and left sides of the collar are equal in shape, size and positioning.
  • Confirm that patch pockets lie perfectly flat against the cloth, with no space between the pocket and the front of the garment. While holding the garment upright, make sure that the pocket doesn't hang away from the front.
  • Hold up clothing to ensure that the lining follows the cut of the garment, falls smoothly and does not extend below the hemline. In general, women's slacks are fully lined, while men's slacks are lined only in front to just below the knees.
  • Verify that buttons and buttonholes are sewn tightly, with no unraveled thread. In general, the more buttons a shirt has, the higher quality it is; spare buttons are an added plus.
  • Pull zippers up and down a few times to make sure that they run smoothly and don't snag.

Location 1: 14 Harkness Ave., East Longmeadow, MA 01028, (413) 525-0900, M - F: 7:00 AM - 6:00 PM, Sat.: 8:30 AM - 2:00 PM
Location 2: 1238 Riverdale St., West Springfield, MA 01089, (413) 732-4227, M - F: 7:00 AM - 7:00 PM, Sat.: 8:30 AM - 2:00 PM
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